ART. 1 – SUBJECTS
Supplier: the company BeC Srl – Via Monteverdi, 47/49/51 – 47122 Forlì (FC) – VAT number and Fiscal Code. 01010370409, (hereinafter referred to as the Supplier).
Customer: the subject identified by the data entered upon registration and acceptance of these general conditions, or the natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out (hereinafter referred to as Customer).
ART. 2 – OBJECT OF THE SERVICE
Through the e-commerce service, the Supplier provides the Customer with a virtual shop from which it is possible to purchase cosmetics and supplements produced by the Supplier itself. The Customer will be able to view the electronic catalog and the Supplier's offers and make purchases from the Supplier based on these conditions of sale.
ART. 3 – ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
All contracts will be concluded directly by accessing the website corresponding to the address www.bec-natura.com , where the Customer can conclude the contract for the purchase of the desired product, carefully following the instructions and procedures provided. These general conditions of sale govern purchases made in accordance with the provisions of the Consumer Code, Legislative Decree 206/2005, amended by Legislative Decree no. 21/2014 and by Legislative Decree 70/2003 regarding electronic commerce with the clarification that the rules established by the Consumer Code are applicable only in the event that the Customer qualifies as a Consumer, as defined by the Art. 3 of the Consumer Code.
These general conditions of sale are an integral and essential part of the sales contract, for this reason they must be examined "online" by the Customer before completing the purchase procedure. The forwarding of the order confirmation therefore implies total knowledge of the same and their full acceptance. The general conditions of sale may be updated or modified at any time by www.bec-natura.com which will communicate it via the pages of the website. The Customer, by sending electronic confirmation of his purchase order, unconditionally accepts and undertakes to observe, in his relations with www.bec-natura.com , the general conditions of sale, including the payment conditions illustrated below, declaring that I have read and accepted all the information provided.
ART. 4 CONCLUSION AND EFFECTIVENESS OF THE CONTRACT
By placing the order, the Customer confirms that he knows and accepts these General Conditions of Sale.
The sales contract will be considered concluded when the Supplier sends the customer an order confirmation email containing the Customer's data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent, subject to successful payment.
The Customer undertakes to verify the correctness of the personal data contained in the above email, and to promptly communicate any corrections/changes to be made.
ART. 5 – PRICES AND WARRANTY
All sales prices of the products marketed are displayed and indicated on the website www.bec-natura.com , they constitute an offer to the public pursuant to art. 1336 cc. Unless otherwise indicated in writing, all prices indicated are "VAT included" and expressed in Euros. Shipping costs are exclusive of the price and, indicated separately, are to be paid by the Customer. The validity of the prices indicated is always and only that indicated by the procedure at the moment the order is forwarded to the Supplier. The Supplier is not responsible for taxes imposed by other countries.
ART. 6 – PAYMENT
The Customer has the right to choose between different payment methods, specifically indicated at the time of completing the online purchase.
In any case, for information on orders and payments, you can contact via email sales@bec-natura.com or call 0543725802.
ART. 7 – PURCHASE ORDERS
Each order is identified by an order number and contains the indication of the date of forwarding to the system, the details of the items purchased, the shipping costs and the individual prices including VAT in Euros, the summary of total costs including VAT.
ART. 8 – PRICES, METHODS, DELIVERY TIMES AND RESTRICTIONS
The Supplier carries out shipments by post, courier or other indicated carrier. Shipping costs and other charges possibly connected to the transport and/or shipping of the products are calculated and detailed in the order confirmation and in the purchase invoice. Upon receiving the goods at his home, the Customer must verify the integrity of the package, as well as the quantitative and qualitative correspondence with what is indicated in the accompanying document, as better indicated in point 13
The delivery of the Products is carried out only on Italian territory, with the exception of the Municipalities of Livigno and Campione d'Italia. Shipping is at the user's expense. The shipping cost is €4.50. Shipping is free for orders over €60.
Delivery of the Products takes place to the address specified by the user in the order form ("Home Shipping") within the times specified in the table below:
| Overall times | Overall times | Overall times | ||
| Shipping Times 1 | Shipping Times 2 | Main locations in peninsular Italy | Secondary locations Peninsular Italy + main islands | Disadvantaged locations and smaller islands |
| 1 – 2 working days | 1 – 5 working days | 2 – 4 working days | 3 – 7 working days | 5 – 7 working days |
1 includes order processing time and delivery to the courier
2 the time depends on the destination location
(By "main localities" we mean provincial capitals and large inhabited centres; by "secondary localities", small-medium sized municipalities; by "disadvantaged localities" very small centres, mountain localities and remote ones).
The delivery times indicated start from the working day following the order's dispatch.
The couriers we use are: GLS
Home delivery means street level. Home delivery will be made from Monday to Friday during normal office hours (from 9am to 6pm), excluding national holidays.
The Customer will receive an email from the BeC shipping office containing the tracking number as soon as the order is shipped. In the hours before delivery, the Customer will receive a notification from the GLS courier regarding the package being delivered.
In the event of non-delivery due to the Customer's absence at the address specified in the order form, the courier will leave you a delivery notice containing the number to contact him (" Delivery Notice "). The courier will then make a second delivery attempt the following day, or the Customer will have to contact him to agree on an alternative delivery date, depending on the instructions on the Delivery Notice.
If this attempt is also unsuccessful or if the Customer does not contact the courier, the package will be "in storage" with the courier. The courier will then communicate the stock to BeC who will contact the Customer in order to provide all the information necessary to collect the package at the courier's branch.
In the event that the Customer does not collect the goods at the courier's branch within 5 days of delivery of the delivery notice, the purchase contract will be considered legally terminated pursuant to and for the purposes of art. 1456 cc with consequent reimbursement, within 15 working days of termination of the contract, of the total amount owed, minus the costs of unsuccessful delivery, storage costs, return costs to BeC and any other possible costs in which it is incurred due to non-delivery due to the absence of the recipient.
No responsibility can be attributed to www.bec-natura.com for delayed or failed delivery attributable to causes of force majeure or unforeseeable circumstances.
ART. 9– CUSTOMER OBLIGATIONS
The Customer undertakes and undertakes, once the "online" purchase procedure has been completed, to print and keep these general conditions, which, moreover, he will have already viewed and accepted as an obligatory step in the purchase, as well as the specifications of the product being purchased, in order to fully satisfy the condition set out in the articles. 52 and 53 of Legislative Decree 205/06.
The Customer is strictly prohibited from entering false, and/or invented, and/or imaginary data in the registration procedure necessary to activate the process for the execution of this contract and the related further communications; the personal data and the e-mail must be exclusively your real personal data and not those of third parties, or fictitious.
It is expressly prohibited to enter third party data. The Supplier reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers. The Customer indemnifies the Supplier from any liability deriving from the issuing of incorrect tax documents due to errors relating to the data provided by the customer, being himself solely responsible for their correct insertion. The Supplier reserves the right to request adequate compensation/reimbursement/compensation in the event of damages and/or other consequential negative consequences resulting from the conduct described above.
ART. 10 – COMPLAINTS, SHIPPING DELAYS, REPLACEMENT OF PRODUCT DELIVERED BY ERROR
The Customer has the right to communicate any problems (delivery errors, misunderstandings or delivery delays) by registered mail with return receipt or e-mail and/or certified e-mail.
If a product other than that which was the subject of the order and purchase has been delivered due to a mere material error, the Customer has the right to obtain a replacement of the product, provided that the same represents the problem in writing no later than five days from the date of delivery. receipt of the product itself. In this case, the Supplier will replace the product once the delivered goods have been received and the condition of the goods has been verified, thus proceeding with the re-sending of the correct product. All items must be returned and arrive at the BeC Srl headquarters intact and in the same condition in which they were received, with the original packaging. In this case, the shipping costs of the return and re-forwarding will be borne by the Supplier.
ART. 11 – CONSUMER RIGHT OF WITHDRAWAL
In accordance with the legal provisions in force, the Customer who purchases as a Consumer, and by such meaning the natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out, may exercise the right of withdrawal and return the product received, without any penalty and without specifying the reason, within 14 working days starting from the day of receipt of the purchased product, by sending, within the aforementioned deadline, a written notice of withdrawal in the following ways:
By registered letter with return receipt to the following address: BeC Srl – Via Monteverdi, 47/49/51 – 47122 Forlì (FC). In the event of a future change of registered office, to be sent to the new address indicated on the site. If the Customer has exercised the right of withdrawal in the manner referred to in the previous point, he/she must return the product no later than the fifteenth day following receipt, by direct redelivery and shipping by forwarding the product to BeC Srl c/o the office indicated above .
All costs of returning the products are borne by the Customer. The integrity of the goods to be returned is an essential condition for exercising the right of withdrawal, therefore it will not be possible to return goods if the package is opened, even partially, if the seals are altered or if it does not have the original packaging.
The shipment, until the goods are received at the BeC headquarters, is under the complete responsibility of the customer, also for the eventuality of loss of the same.
If all the conditions and obligations of the consumer set out in the previous points have been respected, the Supplier will send an email confirming acceptance of the return. Furthermore, the Supplier will reimburse the sales price according to the same payment method chosen by the Customer at the time of purchase, net of shipping costs incurred, deducting any costs relating to the return incurred by the Supplier, with a value equal to thirtieth day following the date on which the Supplier became aware of the exercise of the right of withdrawal by the Customer.
The actual time for reimbursement of the sums paid by the Customer for the purchase of the returned products depends on the payment methods used. In case of purchase by credit card, the actual refund to the credit card depends on the institution that issued the card.
In the event that, upon request of the Customer, the BeC srl company authorizes the reimbursement of the sales price by bank transfer (unauthorized payment method for the purchase of products), the Supplier will have the right to withhold any bank costs relating to this operation.
For further information, the Customer can consult the "Frequently Asked Questions" support page.
ART.12 CANCELLATION OR MODIFICATION OF ORDERS
The purchase order cannot be modified. It may be canceled in full if, at the time of the request, the shipment is still being prepared and, in any case, if the amount has not yet been collected.
ART.13 GUARANTEE OF CONFORMITY OF PRODUCTS
The Customer who purchases as a Consumer will be able to take advantage of the guarantee of conformity of the products. In the event of receipt of defective products or, in any case, non-compliant with the invoiced orders, the Customer may request replacement provided that the defect found is reported no later than eight days from receipt of the goods. The shipping costs for returning the defective product will be completely borne by the Supplier. The Customer undertakes to report the problem via e-mail to sales@bec-natura.com specifying the type of defect and attaching a photo attesting to the problem.
Once the defect has been ascertained, the Supplier will send the new product back to the customer without defects and without further costs.
Those who have purchased on the Site and who do not have the status of consumers will be subject to the guarantees for defects in the goods sold, the guarantee for defects in promised and essential qualities and the other guarantees provided for by the civil code with the relative terms, forfeitures and limitations.
In any case, therefore even if the Customer does not qualify as a consumer, in the event that the external packaging reaches its destination damaged (bend, scratch, dent, wet packaging, etc...) the Customer may proceed in the following ways:
a) Refuse the delivery and promptly send a report to the address sales@bec-natura.com by entering the order number in the subject.
b) Collect the package by signing with specific reservation of control for these cases: specific reservation for folded packaging, ruined packaging, dented packaging, scratched packaging, wet packaging, damaged goods, drafted goods, scratched goods, broken glass, etc...
ART. 14 – GUARANTEES PROVIDED BY THE CUSTOMER
The Customer guarantees, assuming all responsibility and holding the Supplier harmless from any prejudicial consequences, that their data, provided upon acceptance of these general conditions, are truthful and allow the true identity of the Customer to be identified. The Customer also undertakes to immediately inform the Supplier in writing, including by e-mail, of any change in the data provided. The Customer is also informed of the need to communicate to the Supplier a valid e-mail address in order to allow the Supplier to forward order confirmations and any communication.
ART. 15 – EXPRESS TERMINATION CLAUSE
The obligations assumed by the Customer, as well as the guarantee of the successful completion of the payment that the customer makes, are essential in nature, so that by express agreement, the failure by the customer of only one of these obligations will determine the legal termination of the contract ex art. 1456 cc, without the need for a judicial ruling, without prejudice to the Supplier's right to take legal action for compensation for further damage.
ART. 16– LIMITATIONS OF LIABILITY
The Supplier declines all responsibility for malfunctions, interruptions of services, degradation of performance whether or not these are due to causes of force majeure or unforeseeable circumstances, when they are not directly attributable to the Supplier itself through willful misconduct or gross negligence. The Supplier assumes no responsibility for disservices attributable to force majeure such as, by way of example, accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events which prevent, in whole or in part, execute within the times agreed upon in the contract. The Supplier will not be liable to any party or third party for damages, losses and costs suffered as a result of failure to execute the contract for the causes mentioned above, the Customer having the right only to a refund of the price paid.
The Supplier is not responsible for any fraudulent or illicit use that may be made by third parties of credit cards or other means of payment, when paying for the products purchased. At no time during the purchase procedure is the Supplier able to know the Customer's credit card data, which will transmit them directly to the payment service manager without intermediaries and to which it will be connected automatically, returning to the Supplier's website at the end of the procedure.
ART. 17 – VALIDITY OF COMMUNICATIONS
The Customer accepts that the notification and communications relating to all online services (including those relating to purchase orders) are carried out by the Supplier in electronic e-mail format (electronic mail) and via Web service, recognizes their full validity and expressly waives right now to deny the content of the declarations sent and/or received in electronic format. The Customer will not hold the Supplier responsible in the event that, for reasons not attributable to the Supplier itself, the email is not received in the Customer's email inbox.
ART. 18 – COST OF USING DISTANCE COMMUNICATION TECHNIQUE
For all online services on the site, the connection costs charged by the Provider used by the Customer for the connection to which the Customer must contact to obtain the necessary information are applied.
ART. 19 – PRIVACY
The Data Controller of personal data is the Supplier.
The Supplier manages personal data in compliance with the regulations dictated by EU Regulation 679/2016.
Information relating to the processing of personal data is available below link .
ART.20 COOKIES
The Web site bec-natura.com uses cookies. Cookies are electronic files that record information relating to the Customer's navigation on the site (pages consulted, date, time of consultation, etc.) and which allow the Supplier to offer a personalized service to its customers.
Information relating to the use of cookies is available below link .
ART. 21 – JURISDICTION AND COMPETENT COURT
Any dispute relating to the application, execution, interpretation and violation of purchase contracts stipulated "online" via the website www.bec-natura.com is subject to Italian jurisdiction. Consequently, the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any disputes inherent and/or consequent thereto must be resolved exclusively by the Italian jurisdictional authority, as better specified below. In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law. If the Customer, however, does not qualify as a consumer, the parties conventionally establish the exclusive jurisdiction of the Court of Forlì.
ART. 22 INTELLECTUAL PROPERTY RIGHTS
The Customer declares to be informed that all trademarks, names, as well as any distinctive sign, denomination, image, photograph, written or graphic text used on the Site or relating to the Products are and remain the exclusive property of the Supplier and/or the its assignees, without the Customer being entitled to any rights over the same from access to the Site and/or from the purchase of the Products.
The contents of the Site may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior consent of the Supplier.
