RETURNS AND REFUNDS

The customer can exercise the right of withdrawal and return the product received, without any penalty and without specifying the reason, within 14 working days starting from the day of receipt of the purchased product, by sending, within the aforementioned deadline, a written communication of withdrawal with the following methods:

By registered letter with return receipt to the following address: BeC Srl – Via Monteverdi, 47/49/51 – 47122 Forlì (FC).

If the Customer has exercised the right of withdrawal in the manner referred to in the previous point, he/she must return the product no later than the fifteenth day following receipt, by direct redelivery and shipping by forwarding the product to BeC Srl c/o the office indicated above.

All costs of returning the products are borne by the Customer. The integrity of the goods to be returned is an essential condition for exercising the right of withdrawal, therefore it will not be possible to return goods if the package is opened, even partially, if the seals are altered or if the original packaging is missing.

The shipment, until the goods are received at the BeC headquarters, is under the complete responsibility of the customer, also for the eventuality of loss of the same.

If all the conditions and obligations of the consumer set out in the previous points have been respected, the Supplier will send an email confirming acceptance of the return. Furthermore, the Supplier will reimburse the sales price according to the same payment method chosen by the Customer at the time of purchase, net of shipping costs incurred, deducting any costs relating to the return incurred by the Supplier.

In the event that, upon request of the Customer, the BeC srl company authorizes the reimbursement of the sales price by bank transfer (unauthorized payment method for the purchase of products), the Supplier will have the right to withhold any bank costs relating to this operation.