General conditions of sale

ART. 1 – SUBJECTS

Supplier: BeC Srl – Via Monteverdi, 47/49/51 – 47122 Forlì (FC) – VAT and Tax Code. 01010370409, (hereinafter referred to as Supplier).

Customer: the person identified by the data entered at the time of registration and acceptance of these general conditions (hereinafter referred to as Customer).

ART. 2 – OBJECT OF THE SERVICE

Through the e-commerce service, the Supplier makes available to the Customer a virtual shop from which it is possible to purchase cosmetics and supplements produced by the Supplier himself. The Customer can view the Supplier’s electronic catalog and offers and make purchases from the Supplier on the basis of these conditions of sale.

ART. 3 – ACCEPTANCE OF THE GENERAL SALES CONDITIONS

All contracts will be concluded directly by accessing the Internet site corresponding to the address www.bec-natura.com, where the customer can conclude the contract for the purchase of the desired product, carefully following the instructions and procedures provided. These general conditions of sale govern purchases made in accordance with the provisions of the Consumer Code, Legislative Decree 206/2005, amended by Legislative Decree n.21 / 2014 and by Legislative Decree 70/2003 regarding e-commerce with the clarification that the rules set out in the Consumer Code are applicable only in the event that the Customer holds the status of Consumer, as defined by Art. 3 of the Consumer Code.

These general conditions of sale are an integral and essential part of the sales contract, for this reason they must be examined “online” by the customer, before completing the purchase procedure. The forwarding of the order confirmation therefore implies full knowledge of the same and their full acceptance. The general conditions of sale can be updated or modified at any time from www.bec-natura.com who will communicate it through the website pages. The Customer, by sending the confirmation of his purchase order electronically, unconditionally accepts and undertakes to observe, in his relations with www.bec-natura.com, the general conditions of sale, including the payment conditions illustrated below, declaring to have read and accepting all the indications provided.

ART. 4 CONCLUSION AND EFFECTIVENESS OF THE CONTRACT

With the transmission of the order, the Customer confirms that he knows and accepts these General Conditions of Sale.

The sales contract will be considered concluded when the Supplier sends the customer an e-mail confirming the order containing the customer’s data and the order number, the price of the goods purchased, the shipping costs and the ‘delivery address to which the goods will be sent, except for successful payment.

The Customer undertakes to verify the correctness of the personal data contained in the above email, and to promptly communicate any corrections / changes to be made.

ART. 5 – PRICES AND GUARANTEE

All sales prices of the products sold are shown and indicated on the website www.bec-natura.com , they constitute an offer to the public pursuant to art. 1336 cc. Unless otherwise indicated in writing, all prices shown are to be understood as “VAT included” and expressed in Euros. Shipping costs are excluded from the price and, indicated separately, are to be paid by the customer. The validity of the prices indicated is always and only that indicated by the procedure at the same time as the order is sent to the Supplier. The Supplier is not responsible for taxes imposed by other countries.

ART. 6 – PAYMENT

The Customer has the right to choose between different payment methods, specifically indicated at the time of completing the online purchase deed. 

ART. 7 – PURCHASE ORDERS

Each order is marked with an order number and contains the indication of the date of forwarding to the system, the detail of the items purchased, the shipping costs and the individual prices including VAT in Euro, the summary of the total costs including VAT.

ART. 8 – PRICES, METHODS, DELIVERY TIMES AND RESTRICTIONS

The Supplier carries out shipments by Post or Courier or other indicated carrier. Shipping costs and other charges related to the transport and / or shipping of the products are calculated and detailed in the order confirmation and on the purchase invoice. Upon receipt of the goods at home, the Customer must verify the integrity of the package, as well as the quantitative and qualitative correspondence with what is indicated in the accompanying document, as better indicated in point 13 

The delivery of the Products is carried out only on the Italian territory, with the exclusion of the Municipalities of Livigno and Campione d’Italia. Shipping is paid by the user. The cost of shipping is € 9.00. Shipping is free for orders over € 60.

The delivery of the Products takes place at the address specified by the user in the order form (“Home Delivery”) in the times specified in the table below:

PreparationTime transport times Transport times Total times
Main locations Peninsular Italy Secondary locations Peninsular Italy + main islands locations Peninsular Italy Secondary locations Peninsular Italy + main islands Disadvantaged locations and smaller islands
1 – 2 working days 1 – 2 working days 2 – 3 working days 4 – 5 working days 2 – 7 working days

(“main locations” means the provincial capitals and large inhabited centers; for “secondary locations”, the municipalities of medium-small size; for “disadvantaged locations” very small towns, mountain and remote locations).

The delivery terms indicated start from the working day following the sending of the order. 

The couriers we use are: GLS

Home delivery refers to the street level. Home delivery will be made from Monday to Friday during normal office hours (from 9 to 18), excluding national holidays.

The Customer will receive an email from the BeC shipping office with the tracking number as soon as the order is shipped. In the hours prior to delivery, the Customer will receive a notification from the GLS courier regarding the package being delivered.

In case of non-delivery due to the absence of the Customer at the address specified in the order form, the courier will leave you a transit notice containing the number to contact him (“Notice of Passage“). The courier will then make a second delivery attempt the next day, or the Customer will have to contact him to agree on an alternative delivery date, depending on the instructions on the Notice of Passage.

If even this attempt is not successful or if the customer does not contact the courier, the package will go “in stock” to the courier. The courier will then communicate the stock to BeC which, and will contact the customer in order to provide all the information necessary for the collection of the package at the courier branch.

In the event that the customer does not collect at the courier branch within 5 days of delivery of the notice of passage, the purchase contract will be deemed terminated by law pursuant to and for the effects of art. 1456 of the Italian Civil Code with consequent reimbursement, within 15 working days from the termination of the contract, of the total amount covered, minus the unsuccessful delivery costs, storage costs, the costs of returning to BeC and any other expenses in which it is incurred due to non-delivery due to the absence of the recipient.

No responsibility can be attributed to www.bec-natura.com for delayed or non-delivery due to force majeure or unforeseeable circumstances.

ART. 9– OBLIGATIONS OF THE CUSTOMER

The Customer undertakes and undertakes, once the “online” purchase procedure is concluded, to print and keep these general conditions, which, moreover, he will have already viewed and accepted as a passage obliged to purchase, as well as the specifications of the product being purchased, and this in order to fully satisfy the condition set out in articles 52 and 53 of Legislative Decree 205/06. It is strictly forbidden for the Customer to enter false, and / or invented and / or invented data, in the registration procedure necessary to activate the procedure for the execution of this contract and the related further communications; the personal data and e-mail must be exclusively their real personal data and not of third parties, or fantasy.

It is expressly forbidden to enter third party data. The Supplier reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers. The Customer relieves the Supplier from any liability arising from the issue of incorrect tax documents due to errors relating to the data provided by the customer, being himself solely responsible for the correct insertion. The Supplier reserves the right to request adequate compensation / reimbursement / compensation in the event of damage and / or various consequential negatives deriving from the behavior described above.

ART. 10 – COMPLAINTS, DELIVERY DELAYS, REPLACEMENT OF THE PRODUCT DELIVERED BY ERROR

The Customer has the right to communicate any problems (delivery errors, errors or delays in delivery) by registered mail with return receipt or e-mail and / or pec.

If a product other than the object of the order and purchase has been delivered for mere material error, the Customer has the right to obtain the replacement of the product, provided that the same represents the problem in writing no later than the term of five days from the receiving the product itself. In this case, the Supplier will replace the product once the goods delivered have been received in return and the condition of the goods has been verified, thus proceeding with the return of the correct product. All items must be returned and arrive at the headquarters of BeC Srl intact and in the same state in which they were received, with the original packaging. In this case, the shipping costs of the return and re-forwarding will be borne by the Supplier.

ART. 11 – RIGHT OF WITHDRAWAL OF THE CONSUMER

In accordance with the legal provisions in force, the Customer who purchases as a Consumer, and by this means the natural person who acts for purposes unrelated to any business, commercial, craft or professional activity that may be carried out, can exercise the right of withdrawal and return the product received, without any penalty and without specifying the reason, within 14 working days from the day of receipt of the purchased product, by sending, within the aforementioned term, written notice of withdrawal with the following methods:

By registered letter with return receipt to the following address: BeC Srl – Via Monteverdi, 47/49/51 – 47122 Forlì (FC). In case of future change of the registered office, to be sent according to the new address indicated on the site. If the customer has exercised the right of withdrawal in the manner referred to in the previous point, he must return the product no later than the fifteenth day after receipt, by direct delivery and shipment by forwarding the product to BeC Srl c / o the headquarters indicated above .

All costs of returning the products are borne by the customer. The integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal so it will not be possible to return goods if the packaging is opened, even only partially, the seals are altered or if the original packaging is not provided.

The shipment, until receipt of the goods at the BeC headquarters, is under the customer’s full responsibility, also for the eventuality of loss of the same.

In the event that all the conditions and obligations of the consumer provided for in the previous points have been respected, the Supplier will send an e-mail confirming acceptance of the return. In addition, the Supplier will reimburse the sale price according to the same payment method chosen by the Customer at the time of purchase, net of the shipping costs incurred, minus any costs related to the return incurred by the Supplier, with a currency equal to thirtieth day following the date on which the Supplier became aware of the exercise of the right of withdrawal by the Customer.

The actual time for the reimbursement of the sums paid by the Customer for the purchase of the returned products depends on the payment methods used: (i) bank transfer (please note that the value date of the re-credit is the same as the debit, therefore the Customer does not will suffer no loss in terms of bank interest); (ii) purchase by credit card: the actual refund on the credit card depends on the institution that issued the card.

For more information, the customer can consult the “Frequently Asked Questions” support page.

ART. 12 CANCELLATION OR MODIFICATION OF ORDERS

The purchase order cannot be modified. It can be canceled in full if, at the time of the request, the shipment is still being prepared and, in any case, if the amount has not yet been collected.

ART. 13 PRODUCT CONFORMITY GUARANTEE

The Customer who purchases as a Consumer can avail himself of the guarantee of product conformity. In case of receipt of defective products or, in any case, not conforming to the invoiced orders, the Customer may request their replacement on condition that the defect found is reported within eight days from receipt of the goods. The shipping costs for returning the defective product will be entirely borne by the Supplier. The Customer undertakes to report the problem via e-mail to sales@bec-natura.com specifying the type of defect and attaching a photo attesting the problem.

Once the defect has been ascertained, the Supplier will return the new product to the customer without defects and without further costs.

To those who have purchased on the Site and who do not have the quality of consumers, the guarantees for the defects of the thing sold will be applied, the guarantee for the lack of promised and essential quality and the other guarantees provided by the civil code with the related terms, forfeiture and limitations.

In any case, then even if the customer does not qualifies as a consumer, in the event that the outer packaging reaches its destination damaged (bending, scratch, dent, wet packaging, etc …) the customer can proceed in the following ways:

a ) Refuse delivery and promptly send a report to ordini@bec-natura.com by entering the order number in the subject.

b) Collect the parcel by signing with specific control reserve for these cases: specific reserve for folded packaging, damaged packaging, dented packaging, striped packaging, wet packaging, damaged goods, roughed goods, striped goods, broken glass, etc …

ART. 14 – GUARANTEES GIVEN BY THE CUSTOMER

The Customer guarantees, assuming all responsibility and indemnifying the Supplier from any prejudicial consequence, that his data, provided upon acceptance of these general conditions, are true and allow to identify the true identity of the Customer himself. The Customer also undertakes to immediately inform the Supplier in writing, also by e-mail, of any variation of the data provided. The Customer is also informed of the need to communicate a valid e-mail address to the Supplier in order to allow the Supplier to forward the order confirmations and any communication.

ART. 15 – EXPRESS RESOLUTIVE CLAUSE

The obligations assumed by the Customer, as well as the guarantee of the successful completion of the payment that the customer makes, are essential, so that by express agreement, the customer’s default of only one of these obligations will determine the resolution contract law pursuant to art. 1456 of the Italian Civil Code, without the need for a judicial decision, without prejudice to the Supplier’s right to take legal action for compensation for further damage.

ART. 16– LIMITATIONS OF LIABILITY

The Supplier declines all responsibility for malfunctions, interruptions of services, degradation of services whether due to force majeure or unforeseeable circumstances, when they are not directly attributable to the Supplier for his willful misconduct or gross negligence. The Supplier assumes no responsibility for any disservices attributable due to force majeure such as, for example, accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, execute within the times agreed in the contract. The Supplier will not be liable to any party or third parties for damages, losses and costs incurred as a result of the non-execution of the contract for the reasons mentioned above, having the Customer entitled only to the refund of the price paid.

The Supplier is not responsible for any fraudulent and illegal use that may be made by third parties of credit cards or other means of payment, when paying for the products purchased. At no time during the purchase procedure is the Supplier able to know the Customer’s credit card data, who will transmit them directly to the payment service operator without intermediation and to which he will be connected automatically, returning to the Supplier’s site. at the end of the procedure.

ART. 17 – VALIDITY OF COMMUNICATIONS

The Customer agrees that the notification and communications relating to all online services (including those relating to purchase orders) are carried out by the Supplier in electronic e-mail format (e-mail) and via the Web service. acknowledges the full validity and expressly renounces as of now to deny the content of the declarations sent and / or received in electronic format. The Customer will not hold the Supplier responsible in the event that, for reasons not attributable to the Supplier himself, the e-mail is not received in the email box of the same Customer.

ART. 18 – COST OF USING THE REMOTE COMMUNICATION TECHNIQUE

For all the online services on the site, the connection costs applied by the Provider used by the Customer for the connection to which the Customer must contact himself to obtain the necessary information are applied.

ART. 19 – PRIVACY

The Data Controller is the Supplier. 

The Supplier manages personal data in compliance with the discipline dictated by EU Regulation 679/2016. 

Information relating to the processing of personal data is available at the following link: [link to customer privacy policy]

ART.20 COOKIES

The Website bec-natura.com uses cookies. Cookies are electronic files that record information relating to the Customer’s navigation on the site (pages consulted, date, time of consultation, etc.) and which allow the Supplier to offer a personalized service to its customers. 

Information on the use of cookies is available at the following link [link to the cookie policy]

ART. 21– JURISDICTION AND JURISDICTION

Any dispute concerning the application, execution, interpretation and violation of the purchase contracts stipulated “online” through the website www.bec-natura.com is subject to Italian jurisdiction. Consequently, the interpretation, execution and resolution of the general conditions of sale are subject exclusively to Italian law and any disputes inherent and / or consequent to them must be resolved exclusively by the Italian judicial authority, as better specified below. In particular, if the Customer holds the status of Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law. If the Customer, however, does not qualify as a consumer, the parties conventionally establish the exclusive jurisdiction of the Court of Forlì.