INDEX

Are you a B2C customer? Write to: vendite@bec-natura.com

WHO WE ARE

B e C Srl – Via C.Monteverdi, 49 – 47122 Forlì (FC) Italia Tel.+39.0543.473185 – Fax +39.0543.473183 

C.F., P.IVA e N° Iscriz.Reg.Impr. Forlì-Cesena 01010370409 – R.E.A. FC n. 195167 – Cap.Soc. € 80.000,00 i.v.

SHIPMENTS

Shipping throughout Italy by GLS courier.

The delivery of the products takes place at the address specified by the user in the “Home Delivery” order form within the times specified in the table below:

Overall timesOverall timesOverall times
Shipping Times 1Shipping Times 2locations Peninsular ItalySecondary locations Peninsular Italy + main islandsDisadvantaged locations and smaller islands
1 – 2 working days1 – 5 working days2 – 4 working days3 – 7 working days5 – 7 working days

includes order processing time and delivery to the courier

the time depends on the destination

By main locations we mean the provincial capitals and the large inhabited centers; for secondary locations, the small-medium sized municipalities; for disadvantaged localities very small towns, mountain and remote towns.

The delivery terms indicated start from the working day following the sending of the order.

Home delivery refers to the street level. Home delivery will be made from Monday to Friday during normal office hours, from 9:00 to 18:00, excluding national holidays.

Costs for shipments in Italy for B2C customers:

for purchases over € 60.00 no shipping costs

for purchases of less than 60.00 euros you pay 6,00 euros for shipping costs

Shipping costs for B2C customers in Europe:

Country lower weight of Kg 3 superior weight of Kg 3
AUT 12,00 € 13,92 €
BEL 13,00 € 15,08 €
BGR 19,00 € 22,04 €
CYP 29,00 € 33,64 €
CZE 19,00 € 22,04 €
DEU 13,00 € 15,08 €
DNK 16,00 € 18,56 €
ESP 22,00 € 25,52 €
ESP “Las Palmas” 31,00 € 35,96 €
ESP “Santa Cruz de Tenerife” 31,00 € 35,96 €
EST 20,00 € 23,20 €
FIN 31,00 € 35,96 €
FRA 19,00 € 22,04 €
GBR 21,00 € 24,36 €
GRC 31,00 € 35,96 €
HUN 19,00 € 22,04 €
IRL 31,00 € 35,96 €
ITA 4,50 € 10,44 €
LIE 15,00 € 17,40 €
LTU 20,00 € 23,20 €
LUX 13,00 € 15,08 €
LVA 20,00 € 23,20 €
MLT 29,00 € 33,64 €
NLD 14,00 € 16,24 €
NOR 30,00 € 34,80 €
POL 19,00 € 22,04 €
PRT 25,00 € 29,00 €
ROU 22,00 € 25,20 €
SMR 6,00 € 10,44 €
SVK 25,00 € 29,00 €
SVN 20,00 € 23,20 €
SWE 24,00 € 27,84 €
USA 45,00 € 52,20 €


PAYMENTS

At the end of the purchase procedure, the following payment methods will be allowed:

  • PayPal
  • Credit cards that will pass through the Paypal circuit

BeC srl will never become aware of the customer’s credit card information.

The credit card payment procedure takes place using a secure connection, in which the Customer must indicate the data requested by the Site such as, for example: the type of credit card, the number and expiration date of the credit card and any additional data or security codes that may be requested by the person managing the transaction: MasterCard SecureCode, Verified by Visa and American Express.

The indication of a telephone number is always required where the customer can be contacted.

RETURNS AND REFUNDS

The customer can exercise the right of withdrawal and return the product received, without penalty and without specifying the reason, within 14 working days from the day of receipt of the purchased product, by sending, within the aforementioned term, communication written notice of withdrawal in the following ways:

By registered letter with return receipt to the following address: BeC Srl – Via Monteverdi, 47/49/51 – 47122 Forlì (FC).

If the customer has exercised the right of withdrawal in the manner referred to in the previous point, he must return the product no later than the fifteenth day after receipt, by direct delivery and shipment by forwarding the product to BeC Srl c / o the headquarters indicated above .

All costs of returning the products are borne by the customer. The integrity of the goods to be returned is an essential condition for exercising the right of withdrawal, for which it will not be possible to return goods if the packaging is opened, even if only partially, the seals are altered or if the original packaging is not provided.

The shipment, until receipt of the goods at the BeC headquarters, is under the customer’s full responsibility, also for the eventuality of loss of the same.

In the event that all the conditions and obligations of the consumer provided for in the previous points have been respected, the Supplier will send an e-mail confirming acceptance of the return. In addition, the Supplier will reimburse the sale price according to the same payment method chosen by the Customer at the time of purchase, net of the shipping costs incurred, minus any costs related to the return incurred by the Supplier.