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INDEX
Are you a B2C customer? Write to: vendite@bec-natura.com
WHO WE ARE
B e C Srl – Via C.Monteverdi, 49 – 47122 Forlì (FC) Italia Tel.+39.0543.473185 – Fax +39.0543.473183
C.F., P.IVA e N° Iscriz.Reg.Impr. Forlì-Cesena 01010370409 – R.E.A. FC n. 195167 – Cap.Soc. € 80.000,00 i.v.
SHIPMENTS
Shipping throughout Italy by GLS courier.
The delivery of the products takes place at the address specified by the user in the “Home Delivery” order form within the times specified in the table below:
| Overall times | Overall times | Overall times | ||
| Shipping Times 1 | Shipping Times 2 | locations Peninsular Italy | Secondary locations Peninsular Italy + main islands | Disadvantaged locations and smaller islands |
| 1 – 2 working days | 1 – 5 working days | 2 – 4 working days | 3 – 7 working days | 5 – 7 working days |
1 includes order processing time and delivery to the courier
2 the time depends on the destination
By main locations we mean the provincial capitals and the large inhabited centers; for secondary locations, the small-medium sized municipalities; for disadvantaged localities very small towns, mountain and remote towns.
The delivery terms indicated start from the working day following the sending of the order.
Home delivery refers to the street level. Home delivery will be made from Monday to Friday during normal office hours, from 9:00 to 18:00, excluding national holidays.
Costs for shipments in Italy for B2C customers:
for purchases over € 60.00 no shipping costs
for purchases of less than 60.00 euros you pay 6,00 euros for shipping costs
Shipping costs for B2C customers in Europe:
| Country | lower weight of Kg 3 | superior weight of Kg 3 |
| AUT | 12,00 € | 13,92 € |
| BEL | 13,00 € | 15,08 € |
| BGR | 19,00 € | 22,04 € |
| CYP | 29,00 € | 33,64 € |
| CZE | 19,00 € | 22,04 € |
| DEU | 13,00 € | 15,08 € |
| DNK | 16,00 € | 18,56 € |
| ESP | 22,00 € | 25,52 € |
| ESP “Las Palmas” | 31,00 € | 35,96 € |
| ESP “Santa Cruz de Tenerife” | 31,00 € | 35,96 € |
| EST | 20,00 € | 23,20 € |
| FIN | 31,00 € | 35,96 € |
| FRA | 19,00 € | 22,04 € |
| GBR | 21,00 € | 24,36 € |
| GRC | 31,00 € | 35,96 € |
| HUN | 19,00 € | 22,04 € |
| IRL | 31,00 € | 35,96 € |
| ITA | 4,50 € | 10,44 € |
| LIE | 15,00 € | 17,40 € |
| LTU | 20,00 € | 23,20 € |
| LUX | 13,00 € | 15,08 € |
| LVA | 20,00 € | 23,20 € |
| MLT | 29,00 € | 33,64 € |
| NLD | 14,00 € | 16,24 € |
| NOR | 30,00 € | 34,80 € |
| POL | 19,00 € | 22,04 € |
| PRT | 25,00 € | 29,00 € |
| ROU | 22,00 € | 25,20 € |
| SMR | 6,00 € | 10,44 € |
| SVK | 25,00 € | 29,00 € |
| SVN | 20,00 € | 23,20 € |
| SWE | 24,00 € | 27,84 € |
| USA | 45,00 € | 52,20 € |
PAYMENTS
At the end of the purchase procedure, the following payment methods will be allowed:
- PayPal
- Credit cards that will pass through the Paypal circuit
BeC srl will never become aware of the customer’s credit card information.
The credit card payment procedure takes place using a secure connection, in which the Customer must indicate the data requested by the Site such as, for example: the type of credit card, the number and expiration date of the credit card and any additional data or security codes that may be requested by the person managing the transaction: MasterCard SecureCode, Verified by Visa and American Express.
The indication of a telephone number is always required where the customer can be contacted.
RETURNS AND REFUNDS
The customer can exercise the right of withdrawal and return the product received, without any penalty and without specifying the reason, within 14 working days from the day of receipt of the product purchased, by sending, within the aforementioned period, of written communication of withdrawal with the following modalities:
By registered letter with acknowledgement of receipt to the following address: Bec Srl – Via Monteverdi, 47/49/51 – 47122 Forlì (FC).
If the Customer has exercised the right of withdrawal in the manner referred to in the previous point, must return the product no later than the fifteenth day after receipt, by direct delivery and forwarding the product to Bec Srl c/o the above mentioned location.
All costs of returning the products are borne by the Customer. The integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal so it will not be possible to return goods if the packaging is open, even if only partially, the seals are altered or if the original packaging is not present.
The shipment, until receipt of the goods at the headquarters of Bec, is under the full responsibility of the customer, also for the eventuality of loss of the same.
In the event that all the conditions and obligations of the consumer laid down in the previous points have been met, the Supplier will send an e-mail confirming acceptance of the return. In addition, the Supplier will refund the sale price according to the same payment method chosen by the Customer at the time of purchase, less the shipping costs incurred, minus any costs related to the return incurred by the Supplier.
In the event that, at the request of the Customer, the company Bec s.r.l. authorizes the refund of the sale price by bank transfer (unauthorized payment method for the purchase of products), the Supplier shall have the right to retain any bank costs relating to such transaction.
